Selamat bertemu kembali wahai kawan2ku...
Agak2 busy jugak minggu ni..
sbbnya training dengan TM dah start..baru seminggu..but alhamdulilah..everything is good..!new fren, new environment...sangat menarik..
perkara pertama belajar, normal greeting TM..
" Thank you for calling TM, this is dnaz speaking, how may i assist you?" (gaya manja2 gitu)
trainer ajar cara2 in terms of voice tone, chosen of words..active listening..! (pergh..!!modul sgt..!)
jangan cakap gaya cam adnan sempit sudah...xpsl2 customer jawab..."derr.."
ok, lets get back to topic..
interview dgn TM ni ada banyak taw..kalo interview inbound call len, outbound call, len...
ok, untuk my job as Customer Service Representative (CSR), ada beberapa test sebelum interview..
1: English,Math & Tatabahasa...jgn risawla..senang kacang je...siap leyh pakai calculator je..(dorg gtaw last2 minit..panasss )
2. IT Test...hah, bab ni kene study dlu la ape itu IP Address, camne nk troubleshoot kalo ada mslh internet connection, apa advantages linux, apa itu OS, apakah product2 TM, apa itu product knowledge.. kene btol sekurg2nya 5 soklan out of 10..(5/10)..meyh2 cini ada tips...
3. Speeding test & Microsoft Excel. part ni jangan risaula...korg g je kat website ni..http://speedtest.10-fast-fingers.com/ try test power korg k sblm g interview CSR ni...kalo nk test saje2 pown, buleyh baah..
4. Interview!! hah, ni yg paling ditunggu2..if test 1, 2,3 pas, bru leyh masuk interview..but jgn risawla.. korg2 mesti lepas punya test2 tuh..! janji rock!hehe... interview ni dijalankan di dlm 1 bilik n ada 5 org candidate..
yer! 5 org... kami bukan nk berdebate...tp di interview di dpn org2 len jugak...! special kan..hehe..
ok2...approximate sorg candidate yg akn di interview adlh 10-15 mins.. depends gak..if dia bermint n nk taw lebih, mesti lg lama...dun worry lah! but please speak in english..lantakla terabur ke ape ker..grammar ntah ke mana ker... yg penting usaha!TM nk tgk effort kita bercakap in english...(tips: introduction bombastik kaw2, intro kalo fluent tu kira extra mark!)
5. after dh selesai, TM panggil nama2 yg berjaya n mintk lapor diri kat Semua House, Jalan Masjid India..! shopping! oh yeyy!...
Tamat untuk TM...
next post interview dengan maybank!
so...tunggu k...
Agak2 busy jugak minggu ni..
sbbnya training dengan TM dah start..baru seminggu..but alhamdulilah..everything is good..!new fren, new environment...sangat menarik..
perkara pertama belajar, normal greeting TM..
" Thank you for calling TM, this is dnaz speaking, how may i assist you?" (gaya manja2 gitu)
trainer ajar cara2 in terms of voice tone, chosen of words..active listening..! (pergh..!!modul sgt..!)
jangan cakap gaya cam adnan sempit sudah...xpsl2 customer jawab..."derr.."
ok, lets get back to topic..
interview dgn TM ni ada banyak taw..kalo interview inbound call len, outbound call, len...
ok, untuk my job as Customer Service Representative (CSR), ada beberapa test sebelum interview..
1: English,Math & Tatabahasa...jgn risawla..senang kacang je...siap leyh pakai calculator je..(dorg gtaw last2 minit..panasss )
2. IT Test...hah, bab ni kene study dlu la ape itu IP Address, camne nk troubleshoot kalo ada mslh internet connection, apa advantages linux, apa itu OS, apakah product2 TM, apa itu product knowledge.. kene btol sekurg2nya 5 soklan out of 10..(5/10)..meyh2 cini ada tips...
3. Speeding test & Microsoft Excel. part ni jangan risaula...korg g je kat website ni..http://speedtest.10-fast-fingers.com/ try test power korg k sblm g interview CSR ni...kalo nk test saje2 pown, buleyh baah..
4. Interview!! hah, ni yg paling ditunggu2..if test 1, 2,3 pas, bru leyh masuk interview..but jgn risawla.. korg2 mesti lepas punya test2 tuh..! janji rock!hehe... interview ni dijalankan di dlm 1 bilik n ada 5 org candidate..
yer! 5 org... kami bukan nk berdebate...tp di interview di dpn org2 len jugak...! special kan..hehe..
ok2...approximate sorg candidate yg akn di interview adlh 10-15 mins.. depends gak..if dia bermint n nk taw lebih, mesti lg lama...dun worry lah! but please speak in english..lantakla terabur ke ape ker..grammar ntah ke mana ker... yg penting usaha!TM nk tgk effort kita bercakap in english...(tips: introduction bombastik kaw2, intro kalo fluent tu kira extra mark!)
5. after dh selesai, TM panggil nama2 yg berjaya n mintk lapor diri kat Semua House, Jalan Masjid India..! shopping! oh yeyy!...
Tamat untuk TM...
next post interview dengan maybank!
so...tunggu k...
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